Junk Removals Privacy Policy
This Privacy Policy explains how Junk Removals collects, uses, stores and shares personal data about its customers. It applies to all Junk Removals customers located within our service area and covers all interactions with us, including enquiries, bookings, service delivery and follow-up communications.
We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner, in accordance with the United Kingdom General Data Protection Regulation and any other applicable data protection laws.
Who We Are
Junk Removals is a waste and junk collection service provider operating within our defined service area. We act as the data controller for the personal data described in this Privacy Policy. This means we determine how and why your personal data is processed.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details: name, address of the collection property, billing address, email address, telephone number and any other contact details you provide to us.
Service and booking information: details of the services you request, waste descriptions, preferred dates and times, access instructions, job notes and photographs you choose to send to help us assess the work.
Payment and transaction information: payment method details (for example, card type and partial card details as provided by your payment provider), transaction amount, payment status, invoices, and records of refunds or disputes. We do not store your full card details; these are handled by our payment processor.
Communication records: emails, messages, call notes, complaints, feedback, and any other correspondence between you and Junk Removals.
Technical and usage data: when you use our website, we may collect technical information such as your IP address, browser type, device information, and basic usage data to help us maintain and improve our website and services.
Legal and compliance information: records necessary to comply with waste transfer, financial, tax, and other legal obligations.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, email, our website forms, or social media, when you make a booking, during service delivery at your premises, or when you provide feedback or make a complaint.
We may also receive some technical data automatically when you interact with our website, through basic cookies or similar technologies, and from our payment processor or other service providers where this is necessary to complete a transaction or support our services.
Lawful Bases for Processing
We process your personal data only where we have a valid legal basis under data protection law. The main lawful bases we rely on are:
Contract: to take steps at your request before entering into a contract and to perform our contract with you. This includes handling enquiries, providing quotes, accepting and managing bookings, delivering junk removal services, processing payments, and communicating with you about your service.
Legal obligation: to comply with legal requirements such as waste management regulations, financial and tax laws, accounting rules, and to maintain appropriate business records.
Legitimate interests: to pursue our legitimate business interests, while ensuring that your rights and freedoms are not overridden. This includes improving our services, managing our relationship with you, responding to your queries, preventing fraud and misuse of our services, and maintaining security.
Consent: in limited situations where we rely on your consent, for example, for certain types of direct marketing that are not covered by legitimate interests. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data to:
Provide, manage and complete junk removal services you have requested.
Issue quotes, invoices, receipts and other documentation relating to our services.
Process payments, handle billing queries, and manage refunds or disputes.
Communicate with you about your booking, including confirmations, updates and follow-up messages about your service.
Respond to your questions, complaints and feedback.
Comply with our legal, regulatory and insurance obligations, including record-keeping related to waste transfer and financial matters.
Improve and develop our services, business processes and customer experience.
Protect our business against fraud, misuse of services and other unlawful activity.
Data Processors and Third Parties
We may share your personal data with trusted third-party service providers who act as data processors on our behalf. These processors may include:
Payment processing providers who handle card and online payments securely.
IT and hosting providers who host our systems, website and data storage solutions.
Customer management and communication tools used to manage bookings and correspondence.
Professional advisers such as accountants, auditors or legal advisers where necessary for our business and compliance.
We require all processors to protect your personal data, use it only on our instructions, and process it in accordance with applicable data protection laws. We do not sell your personal data to third parties.
We may also need to share your personal data with public authorities, regulators, law enforcement or insurers where this is required by law or necessary to establish, exercise or defend legal claims.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting and reporting requirements.
In general, we retain customer and transaction records for up to seven years after the end of our relationship with you, to comply with tax and financial record-keeping obligations and to support any potential legal claims. In some cases, waste transfer records may be kept for specific periods required by waste management regulations.
Where data is no longer required for the purposes described in this Privacy Policy, we will securely delete it or anonymise it so that it can no longer be associated with you.
International Transfers
Where we use service providers who are located outside the United Kingdom or the European Economic Area, or who store data in other countries, we take appropriate steps to ensure that your personal data remains protected. This may include using standard contractual clauses or ensuring other appropriate safeguards are in place, as required by data protection law.
Your Data Protection Rights
As a Junk Removals customer within our service area, you have several rights under data protection law in relation to your personal data:
Right of access: you can request a copy of the personal data we hold about you and information about how we process it.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the original purpose and we have no legal obligation to keep it.
Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our use of it.
Right to object: you can object to our processing of your personal data where we rely on legitimate interests, including for certain forms of direct marketing.
Right to data portability: where we rely on consent or contract and the processing is carried out by automated means, you may request that we provide your data in a commonly used, machine-readable format, or transfer it to another controller where technically feasible.
Right to withdraw consent: where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so we can address any concerns.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, regular review of our security practices and limiting access to personal data to staff and processors who need it for their work.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. When we make significant changes, we will take reasonable steps to inform you. The latest version of this policy applies to all Junk Removals customers in our service area.
