Junk Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which we provide junk removal and waste collection services to customers in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given:
Customer means the individual, business, organisation or other entity that requests and uses our junk removal or waste collection services.
Services means any junk removal, waste collection, bulky item clearance, garden waste removal, household waste removal, commercial waste collection or related services we provide.
Waste means any items, materials, rubbish, junk, debris or other matter that the Customer asks us to remove, collect, transport or dispose of.
Contract means the agreement between the Customer and us for the supply of Services in accordance with these Terms and Conditions.
2. Scope of Services
We provide waste collection and junk removal services including, but not limited to, the removal and lawful disposal or transfer of household waste, commercial waste, garden waste, light construction waste and bulky items. The exact scope of the Services will be as agreed at the time of booking and confirmed in our booking confirmation.
We reserve the right to refuse to collect certain items, including but not limited to hazardous waste, clinical waste, chemicals, gas bottles, asbestos, liquids, and any materials which we reasonably believe may pose a health and safety risk or cannot lawfully be transported or disposed of under applicable waste regulations.
3. Booking Process
3.1 Bookings may be made by telephone, email, online enquiry form or any other method we make available from time to time. A booking is an offer by the Customer to purchase Services from us in accordance with these Terms and Conditions.
3.2 We will confirm acceptance of the booking by issuing a booking confirmation, which may be provided verbally at the time of booking and/or in writing or electronic form. The Contract between us and the Customer is formed at the time we issue our booking confirmation.
3.3 The Customer must provide accurate information when booking, including the collection address, contact details, access arrangements, parking requirements, the type and approximate volume or weight of Waste, and any other relevant information. We are entitled to rely on the information provided for pricing and scheduling the Service.
3.4 If upon arrival we find that the type or quantity of Waste materially differs from the information provided at booking, we may adjust the price, amend the Service, or refuse to carry out part or all of the Service. Any revised price will be agreed with the Customer before proceeding.
4. Service Charges and Pricing
4.1 Charges for our Services are based on factors that may include the volume or weight of Waste, type of Waste, labour involved, access to the property, parking or permit costs, and any disposal or recycling fees.
4.2 Unless otherwise stated, prices quoted are inclusive of standard disposal or transfer costs for non-hazardous Waste. Additional charges may apply for particular items, heavy loads, difficult access, or where local disposal charges are higher or specific treatment is required to comply with waste regulations.
4.3 Any quotation or estimate provided prior to collection is based on the information supplied by the Customer and is not binding if the information proves to be inaccurate or incomplete. We will notify the Customer of any change to the price before proceeding.
4.4 All prices are quoted in pounds sterling. We reserve the right to change our rates at any time, but changes will not affect confirmed bookings made before the change, unless the Service details are altered.
5. Payments
5.1 Unless otherwise agreed, payment for the Services is due on completion of the collection at the time of Service. We may, at our discretion, require full or partial payment in advance to secure a booking.
5.2 Payment methods accepted may include cash, debit card, credit card, bank transfer and other methods we notify to the Customer from time to time. We are not obliged to accept any particular form of payment.
5.3 Where we agree credit terms with a business Customer, invoices will be due for payment within the period stated on the invoice. If no period is specified, payment is due within 14 days of the invoice date.
5.4 If the Customer fails to make any payment when due, we may charge interest on the overdue amount at the statutory rate permitted under applicable law, accruing on a daily basis until payment is received in full. We may also suspend further Services until all outstanding sums are paid.
6. Cancellations, Rescheduling and Access
6.1 The Customer may cancel or reschedule a booking by contacting us as soon as possible. Cancellations or changes to bookings may be subject to charges as set out in this clause.
6.2 If the Customer cancels a booking more than 24 hours before the scheduled collection time, no cancellation fee will normally apply, unless otherwise stated at the time of booking or in a specific promotion or agreement.
6.3 If the Customer cancels a booking within 24 hours of the scheduled collection time, we reserve the right to charge a reasonable cancellation fee to cover administrative and scheduling costs and any loss resulting from the late cancellation.
6.4 If we attend the property at the agreed time and are unable to gain access, unable to park legally or reasonably close to the property, or unable to perform the Service due to the Customer not being present, incorrect address details, or other circumstances within the Customer's control, we may treat this as a failed visit and charge a call-out or cancellation fee.
6.5 We will use reasonable endeavours to attend on the agreed date and within any estimated time window given. However, all times quoted are estimates and not guaranteed. We are not liable for any loss or inconvenience arising from delays caused by traffic, weather, operational issues, or other circumstances beyond our reasonable control.
7. Customer Obligations
7.1 The Customer must ensure that reasonable and safe access is provided to the collection location and that the Waste is reasonably accessible and not obstructed.
7.2 The Customer must ensure that the Waste presented for collection is as described at the time of booking and is not hazardous or otherwise unsuitable for collection under these Terms and Conditions or applicable waste regulations.
7.3 The Customer warrants that they either own the Waste or have full authority from the owner to arrange for its removal and disposal. The Customer agrees to indemnify us against any claims by third parties alleging that the Waste was removed without proper authorisation.
7.4 The Customer must provide any necessary information about the Waste, including its composition, any special handling requirements, and any known risks to health and safety.
8. Waste Handling and Regulations
8.1 We will handle, transport and dispose of Waste in accordance with applicable UK waste legislation and regulations, and any relevant codes of practice. We will take reasonable steps to ensure that Waste is reused, recycled or recovered where reasonably practicable, with residual waste disposed of at appropriately licensed facilities.
8.2 Once we have removed the Waste from the Customer's premises, the Waste will normally become our responsibility and we will determine the most appropriate method of treatment, recovery or disposal, subject always to regulatory requirements.
8.3 We reserve the right to refuse to collect any Waste which we reasonably believe to be hazardous, illegal, not as described, or which could cause harm to people, property, vehicles or the environment.
8.4 The Customer must not include in the Waste any items that are prohibited by law from being disposed of through normal commercial or household waste channels, including certain electrical items, chemicals, or restricted materials, unless we have expressly agreed to handle them in accordance with specific arrangements.
9. Liability and Limitations
9.1 We will carry out the Services with reasonable care and skill. However, the Customer acknowledges that junk removal and waste collection may involve moving bulky items through tight spaces and that there is an inherent risk of minor damage.
9.2 We will not be liable for normal wear and tear, or for minor cosmetic damage to paintwork, floors, walls or other surfaces which occurs despite reasonable care being taken. The Customer is responsible for protecting floors and surfaces and for removing any fragile or valuable items from the vicinity of the work area.
9.3 We will not be liable for any loss, damage or expense arising from inaccurate information provided by the Customer, lack of access, or the presence of hazardous or prohibited waste not disclosed at the time of booking.
9.4 Our total liability to the Customer for any loss or damage arising out of or in connection with the Contract, whether in contract, tort, negligence or otherwise, shall be limited to the total price paid or payable for the specific Services giving rise to the claim.
9.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded under applicable law.
10. Insurance
10.1 We maintain insurance cover appropriate for the nature of our business, including public liability insurance. Details of our insurance cover can be provided upon reasonable request.
10.2 The Customer is responsible for maintaining their own insurance for buildings, contents, and any items remaining on the premises.
11. Complaints and Disputes
11.1 If the Customer is dissatisfied with any aspect of our Services, the Customer should notify us as soon as possible, providing details of the issue and any supporting information.
11.2 We will investigate complaints in a fair and timely manner and, where appropriate, offer a remedy which may include re-performing the Service, a partial refund, or another reasonable solution, having regard to the circumstances and our obligations under applicable consumer law.
11.3 If a dispute arises which cannot be resolved between us and the Customer, either party may seek to resolve the matter through negotiation, mediation or the courts, as appropriate.
12. Force Majeure
12.1 We will not be liable for any failure or delay in performing our obligations under the Contract where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, traffic disruption, accidents, strikes, lockouts, industrial disputes, acts of government, or interruption or failure of utilities.
12.2 If a force majeure event continues for a prolonged period, we may cancel or reschedule the affected Services by giving notice to the Customer. Any payments for Services not provided due to force majeure may be refunded or credited at our discretion.
13. Data Protection and Privacy
13.1 We will collect and use personal information about Customers for the purposes of managing bookings, providing Services, processing payments, and handling enquiries or complaints.
13.2 We will process personal data in accordance with applicable data protection laws in the United Kingdom. We will take appropriate measures to protect personal data against unauthorised access, loss or misuse.
13.3 By booking our Services, the Customer consents to the use of their contact details for the administration of the Contract and for related communications.
14. Amendments to Terms and Conditions
14.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect for new bookings from the date on which the revised Terms and Conditions are made available.
14.2 The version of the Terms and Conditions that applies to a particular booking will be the version in force at the time the booking is confirmed.
15. Severability
15.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision or part-provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, provided that, where the Customer is a consumer resident elsewhere in the United Kingdom, the Customer may also be entitled to bring proceedings in their local courts as permitted by applicable law.
By placing a booking or using our waste collection and junk removal services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
